Contact information

Our team is here to help with orders, delivery updates, product information, returns, and warranty claims. Please include your order number and clear photos or videos when reporting an issue so we can assist you faster.

How to reach us

• Email: info@bdshoppers.com (recommended for warranty and return claims)
• Office address: 1,2 Hazi Gafur Avenue, Amulia Model Town, Demra, Dhaka 1360, Bangladesh
• Website: www.bdshoppers.com

Before you write to us

• For returns, replacements, or warranty: review our Return, Refund & Warranty Policy — a full unboxing video and valid invoice are mandatory.
• For order status: share your order ID and registered phone number.
• For product advice: mention the product name or SKU and your city.

Response times

We aim to respond to emails within 1–2 business days. Complex warranty cases may require additional time for vendor review.